Brush Farm Academy > Courses & Calendar

Department of Justice is now the Department of Communities and Justice.  Find out more >

​Provide Quality Customer Service

This course is currently not scheduled at BFCSA. However, it may be available to be facilitated off-site at your work location if there is an assessed operational need. To make enquiries in relation to this, please contact

This course focuses on building on communication skills that assist staff in working with stakeholders when case managing offenders.

The course will enable staff to further develop their professional language in the workplace. A key component of the training focuses on developing the conflict resolution skills of staff when dealing with both external and internal stakeholders by phone, email or face to face interactions.

At the conclusion of this course participants will be able to develop an awareness of the key stakeholders in their environment, develop a rapport with stakeholders and utilise professional language when communicating via telephone, email and face to face interactions.

Completion of this course will result in a Statement of Training.

Course Duration:

The course will be delivered in 1 day face to face training.

Target Group

All staff

Training Unit :

​Operational Management Training Unit​

For CSNSW staff

Course Start Date

​​​​​​​​If no dates are showing above there are currently no dates scheduled for this course at ​BFCSA.

Enrol here


​For CSNSW staff only
Open to non-departmental staffOpen to non-CSNSW staff
Residential component
Regional training
Blended delivery
National Recognised Training​