Transfers and Cancellations
Transfers and Cancellations must conform to the BFCSA Enrolment and Admissions Policy & Procedure to avert an internal charge to your department.
In order to comply with the Privacy Act 2001, your personal information is required to manage your course enrolment and participation.
Download the complaints form [PDF,12kb] and send to the Director, CSNSW Academy and Operational Training.
Discipline of Students
Students are expected to behave in a professional manner whilst attending BFCSA and in accordance with the published Participants Rights and Responsibilities. Disciplinary action is at the discretion of the Director, CSNSW Academy and Operational Training.
Complaints and Appeals Policy
Participants who are not satisfied with the outcomes of their assessment process can appeal the decision in accordance with the published Complaints and Appeals Policy & Procedure [PDF,105kb].
Training available to participants from outside the CSNSW attracts a charge and details are available through the Customer Service Officer.