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​Provide Quality Customer Service Community Corrections – AA

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This course focuses on building communication skills that Administrative Assistants when working with people.

The course will enable staff to further develop their professional language in the workplace. A key component of the training focuses on developing the conflict resolution skills of staff when dealing with both external and internal stakeholders by phone, email, or face to face interactions.

At the conclusion of this course learners will be able to develop an awareness of the key stakeholders in their environment, develop a rapport with stakeholders and utilise professional language when communicating via telephone, email and face to face interactions.

Completion of this course will result in a Statement of Training

Course Duration:

The course will be delivered in 1 day face to face training via MS Teams.

Target Group

Community Corrections Administration staff

Training Unit :

Correctional Services Training unit 

Course Start Date

​​​​​​​​If no dates are showing above there are currently no dates scheduled for this course at ​BFCSA.

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​For CSNSW staff only
Open to non-departmental staffOpen to non-CSNSW staff
Residential component
Regional training
Blended delivery
Nationally Recognised Training​