Brush Farm Academy > Courses & Calendar

Department of Justice is now the Department of Communities and Justice.  Find out more >

​CSC40120 Certificate IV in Correctional Practice

Custodial Case Management Training

This program aims to assist Case Management Officers to effectively case manage inmates by providing information in relation to operational policies, procedures and best practice techniques. The program will assist participants develop skills to effectively case manage and build working relationships with inmates. This course will enable Custodial Case Managers to provide high level skills in the delivery of quality case plans and implement case management objectives.

At the conclusion of this course participants will be able to

  • Understand of the duties and responsibilities of staff within the Case Management Unit
  • Improve custodial case management services
  • Effectively engage with and case manage offenders
  • Understand the revised Case Management Model and the relevant policies and procedures that guide these roles
  • Conduct Corrective Services assessments which underpin the case management of offenders.
  • Effectively case plan and motivate offenders to change behaviour.
  • The face to face, online learning and workplace assessments cover offence mapping, interviewing skills, case management, risk assessment, case planning and skills to deal with different offender groups.

This course is structured with an initial 3 weeks of face-to-face learning. Following the initial 3 week training, participants will return to their work roles and complete assessment tasks within their assessment portfolio. Participants will return to face to face training for four separate four day training blocks.

This program consists of several online assessments which the participants are to complete over a period of twelve months.  The assessments will consist of uploading a learning portfolio containing reports and written work such as observations of performance, workbooks, practical tasks, interviews and third party reports. Participants are required to complete all online and face-to-face components to be eligible for the Certificate.

Course Duration:

Following completion of the initial 3 weeks of face to face training, additional four, four day training blocks and all assessment tasks, participants will attain a CSC40120 Certificate IV in Correctional Practice.

Target Group:Custodial Case Managers

Training Unit:Operational Management Training Unit


​For CSNSW staff only
Open to non-departmental staffOpen to non-CSNSW staff
Residential component
Regional training
Blended delivery
National Recognised Training​