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Essential Tools for Managers

Workshop for Functional Managers

Essential tools for managers will provide participants with skills to effectively lead people in the context of frontline teams. This course focusses on exploring the critical success factors in establishing credibility of a Leader, creating a resilient workforce and identifying unique leadership styles.

This face to face course will enable Functional Managers to increase their skills and experience in effectively managing staff. Participants will be provided with the opportunity to develop insight, skills, knowledge and attributes needed to successfully lead others in the workplace.

Learning Outcomes

At the conclusion of this course participants will be able to:

  • Demonstrate awareness of personal style to improve time, stress and team management
  • Identify strategies to prioritise work and assign tasks
  • Monitor and drive team performance
  • Understand the requirements for effective supervisory relationships
  • Understand the relationship between workplace challenges and personal or team dynamics
  • Apply leadership behaviours that motivate and inspire
  • Apply techniques to recognise communication preferences and adjust their style accordingly
  • Understand the social neuroscience of emotions and emotional intelligence
  • Demonstrate methods for reducing stress and be better equipped to manage high work demands
  • Utilise strategies to build resilience
  • Demonstrate use of interpersonal effectiveness to develop a performance culture
  • Demonstrate use of systems to run meetings
  • Demonstrate an understanding of the recruitment process and the Government Sector Employment Act

Course Duration: 

2 days

Target Group:

Functional Managers

Training Unit: 

Custodial Training Unit

Governance and Continuous Improvement



Functional Managers​ only to enrol

Enrol here

Legend

​For CSNSW staff only
Open to non-departmental staffOpen to non-CSNSW staff
Residential component 
Regional training
Blended delivery
eLearning
National Recognised Training​